Returns, Refunds & Fragrance Exchanges

At Gentlemax Perfumes, we want you to be happy with your purchase.
You can request a return, refund, or change of fragrance within
14 days of receiving your order.

Return Conditions

  • Customers are responsible for return postage or logistics costs for
    change-of-mind returns or fragrance exchanges.
  • The fragrance may be opened for inspection, but it must not have been
    tampered with, diluted, altered, or damaged.
  • Once the returned item is received and approved, you can choose between
    a full refund or a different fragrance.

Faulty or Incorrect Items

If your order is faulty, damaged, or we sent the wrong fragrance, please
contact us. We will arrange an appropriate replacement or full refund,
in line with your statutory consumer rights.

Your Statutory Rights

This policy does not affect your statutory rights under UK consumer law.

Gentlemax Perfumes